Returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product(s). You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. If you make use of your right of withdrawal, the order will be returned to us with all supplied accessories and - if reasonably possible - in the original condition and packaging. If it concerns a part of your order, we will recalculate the shipping costs and possibly credit the excess amount paid to you.

To exercise this right, please contact us via info@freshlightshop.nl or call 055 30 20 021. Or return your order using the (completely completed) return form below.

Click here for the return form.

Did something go wrong?

Even with us sometimes things go wrong, despite our great care. Received a wrong item? Is something missing with your order? Is an item defective? Please contact us via info@freshlightshop.nl or call 055 30 20 021. We will look for the best solution together with you.

To exercise this right, please contact us via info@freshlightshop.nl or call 055 30 20 021. Or return your order using the (completely completed) return form below.

Click here for the return form.

Guarantee

The legal guarantee applies to all products that you buy from us. This means that a product must be in good condition and function properly under normal use. If you receive a product where this is not the case, please let us know so that we can offer you a suitable solution as soon as possible. Depending on the product, we do this by replacing or replacing a part of the product, repair or refund.

To exercise this right, please contact us via info@freshlightshop.nl or call 055 30 20 021.
Or return your order using the (completely completed) return form below.

Click here for the return form.